Booking Terms & Conditions

Booking Terms & Conditions for Reservations at Melville Hall Hotel & Utopia Spa

Terms apply to all Bookings 

Full payment is required at time of booking.

Payments may be made by debit or credit card - phone reservations on 01983 400 500.

All Bookings are taken on a non-cancellable basis however dates may be changed for a £25 admin fee

In the event of cancellation, no refund will be given, we therefore advise guests to take out their own holiday insurance.

This includes any pre-booked spa treatments at Melville Hall Hotel & Utopia Spa

No discounts or refunds will be given for included meals not taken or early departure.



Your accommodation is available from 2pm on day of arrival until 11am on day of departure.

Guests may arrive before 2pm but their rooms may not be ready.

Please advise us if you intend to check in after 10pm on your day of arrival

No discounts or refunds will be given for meals not taken or for early departure.

Utopia Spa

If you wish to book any spa treatments, please contact the Spa directly as soon as possible to avoid disappointment.

All treatments are subject to availability regardless of which offer or break you may have.

To book, please contact the Spa on 01983 405 848 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

To see a list of treatments, please visit

Should you have any further questions about the above details then please do not hesitate to contact Reservations on 01983 400 500.

PRIVACY POLICY is available upon request